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The unattended server administration feature allows connection to a remote PC, even if there is no person at Client PC to participate in Ammyy Admin session.
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For example, one can limit Operator access to "view screen only", or block file manager or grant full access to the PC. Before Operator gains access to remote PC, Client sets permissions for this particular Operator. After the lockout period expires, the Operator will be able to connect again.Īn essential part of Ammyy Admin security is its permission-based access control model for protecting access to the customer's computer and the data contained therein. This type of authentication is considered to be the most secure.Īfter 3 consecutive failed log-in attempts, the Operator is temporarily blocked (for 30 seconds) from connection attempts. Client sets up allowed Operators hardware IDs and assign password.
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This ID is based on PC hardware configuration and is generated only once what makes this key a unique PC identifier which is impossible to imitate or fake.Īmmyy Admin supports multilevel authentication system which provides a secure access to a remote PC:ġ) Manual connection accept – Client PC gets popup dialog box notifying about connection request and manually accepts or rejects the connection.Ģ) Accept by hardware ID – Client grants access to predefined Operators without need to manually accept remote connection each time remote side attempts to start the session.ģ) Accept by password – connection to a Client is possible only by password.Ĥ) Accept by hardware ID and by password – a combination of 2 and 3. NAT (network address translation) – a process of modifying IP address information in IP packet headers while in transit across a traffic routing device.Īmmyy router – an intermediary element of distributed servers used to realize communication services between Operators and Clients.ġ) Public – organized by Ammyy and accessible to any customer by default.Ģ) Private - organized by a customer on customer premises.Īmmyy Admin generates and binds unique ID to a PC on which it's run. The ID is generated automatically based on hardware characteristics of PC.Īuthentication - the act of confirming the truth of user rights for connection to a remote PC. ID – a unique identification number of a PC in Ammyy World Wide Network. Operator - a PC from which a support provider representative connects to a remote PC of a client and control it in order to deliver tech support or for other purposes.Ĭlient - a PC which remote computer (Operator) connects to. Additional materials on Ammyy Admin can be found online at or by contacting an Ammyy Inc. The reader is assumed to have a basic understanding of the product and its features. This document focuses on the information security features of Ammyy Admin.
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Ammyy Admin allows a support representative to view and control an end user's Windows based PC remotely.
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This document solely addresses the Ammyy Admin product.Īmmyy Admin is multitask software that allows IT and support professionals to provide remote support to computers and servers as well as to organize on-line meetings for collaborative or educational purposes. customers and those who need to understand how Ammyy Admin impacts information security risk and compliance in their environment. Without permission from "Client" side and special settings, access to remote desktop in hidden mode is impossible.Īmmyy Admin provides strong end-to-end solutions to data security that make data confidentiality safe. To access a computer remotely, "Operator" (side that is going to control remote desktop) must know unique ID of "Client" (side that is to be controlled). Connection to remote desktop is accessed by using a password and/or (depending on settings) hardware ID which is impossible to imitate or fake. Encryption is constant and impossible to turn off.Īmmyy Admin offers powerful, flexible options for Operator/Client authentication.
All information transmitted between computers over the Internet, including display images, cursor moves, keyboard input, file transfer, etc is reliably protected.
Remote desktop session is held in secure encrypted form. In case of information leakage no one (including Ammyy officers) will be able to decrypt it.ĭata communication with Ammyy Admin during a
Government and well-known for its reliability) and RSA, widely used not only for data encoding but in operations with digital signatures. It combines AES (a standard accepted by the U.S. Ammyy Admin uses hybrid encryption algorithm for data transfer.
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